• IMEGA representatives will meet you at the airport through VIP service in case of preliminary arrangement and additional payment
• We accept all credit cards from internationally recognised credit card companies - such as American Express, Diners Club, Eurocard/Mastercard, Visa.
Imega Tour and Travel is a tour operator rendering hotel reservation and many other travel services in Armenia and Naghorno Kharabagh.
Imega Tour and Travel hereby “Provider” renders hotel reservation service only to those customers hereby “Client” who have previously got introduced with the below stated terms.
The Provider handles the hotel reservation based on the collaboration agreement with the mentioned hotels.
The reservation of each hotel is made accordingly with the reservation terms offered by the given hotel.
The service is ordered by properly filling in and submitting the application form to the Provider, as well as by phone, e-mail and any other means of communication.
The preliminary confirmation of the appeal is done by the contact person of Imega Tour and Travel not later than 48 hours after receiving it. The appeal submitted on days-off and holidays are answered during the forthcoming working day. In some particular cases (high season, overcrowded hotels) Imega Tour and Travel is authorized to substitute the previously reserved hotel with an equivalent or a higher class one without any rate changes. In case it happens the responsible contact person will immediately inform you of the changes.
The cost of the service is defined by the Provider accordingly with the prices stated at the moment of order submission on the web site of Imega Tour and Travel www.imegatour.com
The prices of all hotels in Armenia and Nagorno Kharabagh are represented in USD, AMD, RR, EUR and are applicable to the individual orders. The prices are subject to discussion when submitting group requests.
All prices include breakfast and VAT, unless otherwise stated.
The room reservation is made both on guaranteed basis (advance payment, complete payment, first day payment) and on unguaranteed basis (the payment is made after the arrival in cash in our office or at the hotel).
In case of unguaranteed reservation the Provider guarantees availability of vacant rooms at the hotel only by the date of confirmation of the order.
The Client is obliged to on time inform the Provider about the guaranteed payment. If the payment is not made in due time, Imega Tour and Travel is authorized to cancel the reservation.
The possible ways and terms of the service payment
In case of individual reservations the payment should be made at least 72 hours prior to the guest’s arrival.
Additional terms of due date payment will be stated by the confirmation of the reservation.
To pay for the ordered service the Client should transfer to the Provider’s bank account the amount accordingly with the invoice represented by the Provider.
After making the transfer the Client should submit for the Provider’s consideration the copy of the payment order conveying information about the date, amount, transfer number, name/surname and the number of the reservation mentioned in the confirmation of the order.
All bank transaction commissions are covered by the Client.
Cash payment in the office of Imega Tour and Travel or at the hotel
In case of unguaranteed reservation the Client can make the payment in cash in the office of Imega Tour and Travel or at the hotel.
In case of paying by card the price undergoes to discussion due to the terms of the hotel.
Security and privacy
The information necessary for the reservation is used exclusively by the Provider in order to ensure the service provision.
The Provider is obliged not to make known or hand over the Client’s personal data revealed during the reservation process to the third parties or organizations without the Client’s consent.
The above mentioned stipulation doesn’t refer to the hotels, which receive the Client’s personal data for securing the reservation.
The terms of cancellation
In case the Client asks for cancellation of the reservation prior to the defined time the Provider is obliged to refund the guarantee payment deducting only the commission for bank transaction.
In case the Client cancels the reservation later of the defined time (less than 4 days before the arrival day) or doesn’t appear at the hotel the Provider deducts all the expenses foreseen for the first day.
The above mentioned conditions refer only to the individual reservations. The group reservations undergo to special conditions which are stated in the agreement.
The given reservation system is foreseen for individual use. The use of any material published on this site without the written consent of Imega Tour and Travel is forbidden.
In case of complaints referring the ordered service or wish to cancel it, the Client undertakes to inform Imega Tour and Travel in written form maximum during 3 days.
The Provider is authorized to without prior notifications make amendments in the given website concerning the conditions and terms of the service provision.